Most disputes in New Gurugram and along the Dwarka Expressway (roughly Sectors 80 to 115) are about flats: delayed possession, refunds and defects, which are usually taken to Haryana RERA at Gurugram. Criminal complaints are registered at the police station covering your sector and tried at the District & Sessions Courts, Gurugram; civil suits over property and tenancy are also heard there.
These newer sectors grew quickly around large housing projects, so many residents are first-time owners or tenants dealing with builders, maintenance agencies and landlords.
Where does each matter go?
| Matter | Where it usually goes |
|---|---|
| Builder delay, refund, interest | Haryana RERA, Gurugram |
| Criminal complaint (cheating by a builder or broker, theft, assault) | Police station covering your sector; trial at the District Courts, Gurugram |
| Online fraud | 1930 helpline or cybercrime.gov.in, then the zone's cyber police station |
| Tenant not vacating, possession, injunction | Civil courts, Gurugram |
| Defective flat or poor service | Consumer commission, Gurugram |
These sectors are split between several city police stations, and new stations have been proposed for the area, so confirm your station through the Haryana Police website or the 112 helpline.
Common matters from this area
- RERA and builder disputes: delayed possession, refunds, interest and changes to the layout. See RERA and builder disputes.
- Cheating by builders, brokers or fake allotments: see cheating or civil dispute and how to file a cheating complaint with the police or EOW.
- Tenancy and possession: tenants not vacating, illegal occupation, urgent stays. See property disputes and injunctions and stay orders.
- Society and neighbour disputes: blocked access, parking, encroachment. See neighbour blocking your gate or path.
Practical points
- Keep the allotment letter, builder-buyer agreement, payment receipts and every email with the builder in one folder.
- Before paying a broker or token amount, check the project's RERA registration on the Haryana RERA website.
- For a tenant dispute, a written rent agreement and rent receipts are the most important documents.
Frequently asked questions
Where do I complain about a builder delay on Dwarka Expressway?
Usually before Haryana RERA at Gurugram, which can order possession, refund or interest depending on the agreement and the facts. A consumer complaint is another route in some cases.
Can I file an FIR against a builder?
Only where the facts show an offence such as cheating, for example taking money for a flat that never existed. A plain delay in possession is usually a RERA or civil matter.
How do I remove a tenant who is not vacating in Gurugram?
Through a civil suit or the procedure under the applicable rent law, depending on the tenancy. Forcing a tenant out yourself can lead to a criminal complaint against you.